Cleaning Service Policies
If you are a customer of ours, THANK YOU! We could not appreciate the opportunity you’ve given us more!
To help things flow more smoothly, here are some policies that we have in place with all of our customers. These policies are in place to help us serve you better, more efficiently, and to help us remain on-schedule.
**There is no contract to be signed regarding these policies. They are agreed upon when you decide to start service with us.**
1) Cancellation Policy: We understand that emergencies sometimes do arise unexpectedly. If a customer needs to cancel a house cleaning appointment, we request that we be given 24-hour notice; otherwise, a cancellation fee ($25) will be billed.
2) Vacation Policy: When a customer decides to take some time off, and it occurs during their scheduled cleaning times, please let us know if you wish to skip a service appointment, as someone else may want your time slot.
3) Inclement Weather Policy: As you know, during the winter the weather here in Maryland can get nasty. If we decide not to venture out, all scheduled customers will receive a timely phone call or email, and we will reschedule your home as quickly as possible. **We do request that customers clear their driveways and sidewalks for our safety as well.**
4) Lock out Policy: If Five Star Cleaning Service shows up to a customer’s home for a scheduled cleaning, and we cannot enter; we will attempt to contact the customer so they may provide a way to enter. But, if we cannot get a hold of the customer, and cannot enter the home and perform the cleaning, a Lock-Out fee will be billed that is equal to 50% of your normal cleaning bill.
Thank you!